UNHAPPY BONITAS MEMBER!!! Absolutely no customer care or urgency to correct their faults that inconvenience us as paying clients!

My name is Lungi Jali.. I have had a bad experience with Bonitas eversince I joined the scheme in 2017,but the past 2 years have been the worst!!!!! My membership constantly getting suspended weeks after my contributions have been made.. Im not a self payer, My contributions are paid through my employer, so there's absolutely no way I can ever miss payment. Every month they suspend my benefits, then payroll sends them a POP, then they re-enstate my benefits and send me a mere apology.. I don't know how many emails I've sent to them and how many phone calls I've made to them. There's absolutely no care or urgency at all to fix my issue.. Ive asked them countless times what the problem is with my profile that causes them not to be able to track my contributions, no answer...Payroll has also tried to liase with them, asking them for a direct contact person for my profile, till this day, nothing.... I've never once missed payment, in the 7 years I've been with them but as I'm writing this review my benefits are suspended but contributions were made on the 25th of January as they are made every month on the 25th... This a huge inconvenience for me because someone at Bonitas is clearly not doing their job or they need to update their system because I have a membership that is up to date every month but I can't make use of my benefits because of an error on their side.. I've had enough... Ive been doing my research on other Medical Aids because I refuse to have another year of going back and forth with Bonitas Medical Aid... And their credit control department is the WORST!!! They don't even bother to reply to emails... I need this matter to be escalated further cause I'm tired of calling their customer care line and talking to different consultants everytime!!!!