1 reviews | Active since Nov 2022
UNHAPPY AND FRUSTRATED MEMBER :( :(
I changed my medical aid to Bonitas since 1 November 2023 because I started a new job, and it was the only option I had available to choose from. I had a previous medical aid that approved my chronic condition, and it was covered. Now with Bonita's they keep on saying my application is rejected because it does not meet the criteria so I must pay for it from my own pocket, WHAT THE **** IS THAT after I have submitted a doctor's motivation clearly stating that I am at risk here. Must I first relapsed and be hospitalized for you to take this seriously? I am out of medication for two months now trying to get you approve my condition. THIS IS NOT FAIR!!!!!! I DON'T KNOW WHAT TO DO ANYMORE. YOU GUYS ARE PLAYING WITH PEOPLE'S LIFE HERE ON THE LINE.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas