Unhappy about services

I'm with bonitas for soemtime, in December on holiday I needed to go to the doctor, when we tried calling, nobody responds or they offline or whatever. Now in January I need to contact them with regards to some queries I have, I call the brokers nobody answers the phone in the morning, I've emailed - no response. Disappointing and really unhappy. It's a simple thing... Do the job that you advertising!!