1 reviews | Active since Jun 2018
Unfair treatment by the medical aid
morning I am battling with the treatment I get from Bonitas, I have been using this medical Aid since 1995, but recently they are just treating us so bad , I was given Authorisation by the medical aid (Denis) on the 26 June 2018 ,as my son was going to be sedated, the dentist was taking out six teeth at the same time, I tried to abide by the rules of the scheme and get authorisation prior to the to the procedure, all of a sudden I am being send from pillar to post instead of refunding me the money I paid , as the sedation doctor informed me that he is not working with medical aid , I had to pay cash, the scheme did authorise that the procedure should be done, I am constantly phoning and sending mails, on the 17/08/2018, they send me an e mail stating that the claim is not paid by the scheme yet they authorised id on the 26/06/2018 . I did not have cash with me I borrowed the money, which I need to pay back, every month I contribute to the scheme since 1995 being a member
Hello Hello linda kzn ,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
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Kind regards,
Bonitas Team
Hello Hello linda kzn ,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello linda kzn ,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello linda kzn ,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello nfuy72ns,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello nfuy72ns,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello nfuy72ns,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello nfuy72ns,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team