MM
Makhosazana M
1 reviews | Active since Jun 2014
07 Jan 2020, 07:48
Unfair service to pensioners
The service that my father is getting from you, is not professional at all. You didn't send the forms for the income review, yet you sent an sms that you will be debit more money on a pensioners account... Wow
"Mrs. Mazibuko Bonitas did not receive documentation to update income for 2020. Contact ***to avoid being placed on highest income bracket for 2020"
Call my father on this number ***
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Bonitas Medical Fund's replyOfficial
07 Jan 2020, 14:54Hello Makhosazana M,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply07 Jan 2020, 14:54
Official
Hello Makhosazana M,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team