UNFAIR BILLING & BAD ATTITUDE

I am disgusted with BONCAP especially Raylenc who I contacted on the 03 March 2015 to query the deduction from my account. She said I need to get a letter from the university as they had send us the letter by post of a notice to increase the contributions. I told her that we did not receive the notice. I got the letter from the university and emailed it to BONCAP. No one told me about completing the form until today when I query why they have not inform me of the outcome. Mellicia Moonsamy then send me the letter by email. Why didn't they send us the letter (form) by email. This is disgusting as they knew that the post office was on strike. They are full of themselves and think that they have the right to deduct people's account and not refund them. Is not my problem that the post office was on strike and therefore why punish us. This is a sign of arrogance because they are a big organisation and they can just do as they wish. We the poor are always being bul**** by big guys like BONITAS. They do as they like. I asked to speak to the manager and Mellicia told me that a Niel Kelly is not available. They expect me to phone back later. They behave like GODS. Their attitude..ya neh