Unexplained Charge now threatened to face legal action

<p>I have cancelled my Bonitas Medical Aid with Great pleasure toward the end of 2016. I have had numerous struggles and I am now with Discovery Medical Aid.</p> <p> </p> <p>I received a letter in 2017 this year, that I owe bonitas money. It statement does not even say what it is for??? </p> <p> </p> <p>Early cancellation? Penalties? Treatment?</p> <p> </p> <p>I feel that bonitas is bullying me into paying them money of which I do not know why I have to pay this!!!!</p> <p> </p> <p>I have been contacted by a collection agent regarding the amount I told I will gladly pay the amount if she could tell me what it was for.</p> <p> </p> <p>She has never gotten back to me and now I get a treatening sms to face legal action if I do not pay the money.</p> <p> </p> <p>This is unfair, that you just ask for money and I have to fork it out without even knowing why.</p> <p> </p> <p>Bonitas never covered my medicines and I payed a large amount just for treatment alone.</p> <p> </p> <p>Your call centre is useless. I am a working proffessional and I do not have hours to wait online. As a company you wqouldnt like it if your staff hung on the phone for hours to get an operator. </p> <p> </p> <p>Please explain to me what this charge is for? or I will countercarge you and report this to the ombudsmen as this is unfair to consumers not knowing whay they have to pay, and feel belittled by a a brand. </p>