Unexceptable Boncap

My son Jesn Pierre Perros who is 16 years of age fell off his bycicle while practicing the school sport. He fell and broke his shoulder. He was rushed to emergency designated by boncap medical aid as I telephoned then .They sId take him to Mediclinic Highveld. The hospital was very good, got the authorisation no from the medical aid.Jean Pierre Perros went in on the 17 of April and was discharged on the 19 of April. This is an emergency accident that happened to a 16 year old minor child. On the 22April I received an email withe the Approval authorization no and on the 23 April I received a decline. Boncap said I was aware of the 3 months PMB waiting period. I told the medical aid that if I knew that I would of taken him to government hospital. I asked them to send me a recording or a email they sent me to notify me of this PMB. They sent a confirmation letter but on the 2 May 2024.i asked the medical aid that I need them to prove to me I got this notification before Jean Pierre Perros was admitted as I was not aware of this him being a minor. They insist that I knew but I never new so they questioning my integrity. As they have still not given me any proof of it before Jean Pierre Accident. This is very unfair as I do not know how everything will be paid. This is not acceptable. My medical no is *** my tel no *** . Please can Bonita look at this as it's not fair as I would not put myself into debt he would have gone to the government hospital. This is not acceptable for the hospital and all the doctors ad well as myself as we did everything accordingly.