LA
Linda A
1 reviews | Active since Jun 2010
12 Nov 2021, 11:56
********* to force members to use a useless DSP
Why does Bonitas insist on its customers using Pharmacy Direct? The company could not deliver medication correctly and timeously if its life depended on it. Check the reviews for Pharmacy Direct and see the problems your members are having. I live in Durban and my daughter is a student in Cape Town. Can Pharmacy Direct deliver my medication to me and her medication to her? No they cannot. Last month she got my medication as well as her own, this month (after multiple assurances that the problem was fixed) I got her medication and mine! Her meds are temperature sensitive so will have to be replaced at Pharmacy Direct's cost as they will not remain chilled for more than 24 hrs.
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Replies (3)
Bonitas Medical Fund's replyOfficial
12 Nov 2021, 15:00Hello Linda A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Nov 2021, 15:00
Official
Hello Linda A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Nov 2021, 22:23Hello Linda A
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply15 Nov 2021, 22:23
Official
Hello Linda A
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
LA
Linda A's updateReviewer Update
16 Nov 2021, 07:25My daughter still doesn't have her medication and Pharmacy Direct tried to deliver it to me in Durban again so I wouldn't call that a resolution.
LA
Linda A's update16 Nov 2021, 07:25
Reviewer Update
My daughter still doesn't have her medication and Pharmacy Direct tried to deliver it to me in Durban again so I wouldn't call that a resolution.