RS
Rishal S

1 reviews | Active since Feb 2021

12 Sept 2022, 07:46

********* Service!

Resolved????? Please tell me how has it been resolved? By emailing me a nonsensical response 6 weeks after sending my termination!!! I have left the company and sent Bointas my termination on the 29th July!!! How can I still be part of a medical aid scheme when I have resigned and am already on my new employers scheme, that is ******* but Bonitas seem to be fine with that so long as you can try to collect more premiums??????? You only expect customers to be ok with a pathetic email response 6 weeks later and your Hello Peter response is that this has been resolved????? Nothing has been resolved! Please explain to me on this platform why it took Bonitas 6 weeks to respond to my termiantion letter only to respond with a useless email that benefits Bonitas and inconveniences the client???????

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Sept 2022, 07:52
Official
Hello Rishal S
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas