Uneccessary grief caused

I changed over to Boncap, because of affordibility, but in my old age, its costing me more grief than relief of affordibility, my grandaughter who is a dependant on my medical aid, has been going to the same specialist for ages now, since I have joined bonitas, which is quite a few years, and they have paid the specialist as well, now that I changed to Boncap, they require me to start the whole damn process over again, working backwards, I have to get a referal letter from a GP, to say what exactly, that he is referring us to a specialist that my grandchild has been going to for years, does that even make sense, why can you not just pull the history of my previous plan and check to see that she has been going to this specialist for as long as I have been with Bonitas, you are working backwards and causing me grief