1 reviews | Active since May 2018
Underwriting dispute
I have been on medical aid since the age of 19... I and now 33 and have not had a break in cover. I ended my membership as a beneficiary on my mom's Bonitas boncap plan on 31.12.2020 and app**** as a main member on my own boncap plan starting 01.01.2021. Bonitas has imposed 12 months waiting period on my diabetes and 3 month general waiting period. I gueried and they told me it is correct as per scheme rules. I've worked for medscheme for over 11 years and I am well aware of the rules regarding underwriting. I've also worked very closely with the council for medical schemes. Please Bonitas explain to me why I have full underwriting. I have been on medical aid for far longer than 2 years and I have not had a break of longer than 90 days. I am under the age of 35. Please urgently explain to me in more than the one lined sentence I received yesterday that the underwriting was imposed correctly as per the scheme rules and that of the council of medical schemes.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team