KJ
Kaveek J
1 reviews | Active since Sept 2011
14 Jan 2026, 16:28
Unauthourized debit - we didn't accept the quote but they started taking money
We did a query for medical aid cover from Bonitas, without confirmation or a signature to go ahead, money was debited from my Mother's account. We tried to contact the person who gave the quote or even contact Bonitas to reverse the unauthourized debit, nobody bothered to respond. We had to go into the bank and do it there. When we spoke to the agent @ the bank, he laughed and said its such a common thing. So many people are coming in for this. Absolutely ridiculous
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
14 Jan 2026, 21:15Hello Kaveek
Thank you for notifying us of your complaint. We’re truly sorry to hear about this and appreciate you bringing it to our attention so we can resolve it.
Our office hours are Monday to Friday, 08:00 – 16:00, and we are closed on weekends and public holidays.
Your enquiry will be attended to during office hours.
Kind regards,
The Bonitas Team
Bonitas Medical Fund's reply14 Jan 2026, 21:15
Official
Hello Kaveek
Thank you for notifying us of your complaint. We’re truly sorry to hear about this and appreciate you bringing it to our attention so we can resolve it.
Our office hours are Monday to Friday, 08:00 – 16:00, and we are closed on weekends and public holidays.
Your enquiry will be attended to during office hours.
Kind regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jan 2026, 11:50Hello Kaveek
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply15 Jan 2026, 11:50
Official
Hello Kaveek
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Jan 2026, 10:20Hello Kaveek
Thank you for submitting the details to us through Hello Peter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2026, 10:20
Official
Hello Kaveek
Thank you for submitting the details to us through Hello Peter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
KJ
Kaveek J's updateReviewer Update
03 Feb 2026, 11:21Not only did your company never bother to do anything about this but you had the audacity to debit the account again. I'm convinced you are on it brink of financial collapse or just totally ***********. Either way, I hope this reaches people contemplating using your services as a warning
KJ
Kaveek J's update03 Feb 2026, 11:21
Reviewer Update
Not only did your company never bother to do anything about this but you had the audacity to debit the account again. I'm convinced you are on it brink of financial collapse or just totally ***********. Either way, I hope this reaches people contemplating using your services as a warning