Unauthorized Double Debit - CANCEL IMMEDIATELY

Hi, I had contacted the Bonitas website for a quote and I was called by Chi Diphoko from Tendaonline in the middle of November 2023. Paperwork was submitted to him and on the 4th of December 2023, I had advised the agent to process the application with the late joining penalty. I had requested on that same email, for him to let me know WHEN the first debit would go off and to confirm the amount. I had received NO FEEDBACK from him and there were NO NOTIFICATIONS received by you/him that i was covered or even active on your system.

On the 27th of December 2023, while on holiday, I emailed Mr Diphoko back, stating that I had not received any confirmation/communication that the option was loaded and that there was nothing about the debit order date. He then emailed me a copy of the membership.

I saw on that same evening of the 27th December, that a double debit of R5527.50 tried to go off but failed. There was no provision as there was notification nor was there communication from Tendaonline nor yourselves. The copy of the membership did not list the double debit in the Contribution Breakdown. It only mentions the late joining fee.

I wasn't made aware by yourselves or the agent, that there would be a double debit. Only the late joining penalty was discussed on email.

Your double debit was unauthorized. You owe me R269.00.

Please cancel my membership immediately and send confirmation. If this is not resolved now, I will take this further. I am well within my rights to cancel as you did not inform of the double debit and this was not mentioned by your agent either.

The double debit was unauthorized.

I refuse to be part of such issues so early on in the "cover". Also, none of you had the courtesy to call me either.

Disgusting customer care.