WT
Wendy T
1 reviews | Active since Mar 2017
06 Mar 2017, 17:48
Unauthorised everything
<p>Unauthorised debit order - because their system doesn't work.</p> <p>Unauthorised increase in debit order - never bothered to communicate anything with me since taking over my long-standing medical aid membership from Liberty. Very much miss Liberty - easy communication, could speak to people without delay etc.</p> <p>Bonitas asked for a compliment - ABYSMAL.</p>
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
07 Mar 2017, 09:09Hello WThome
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Best regards,
Bonitas Medical Fund's reply07 Mar 2017, 09:09
Official
Hello WThome
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Best regards,
Bonitas Medical Fund's replyOfficial
07 Mar 2017, 09:11Hello WThome,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Group
Best regards,
Bonitas Medical Fund's reply07 Mar 2017, 09:11
Official
Hello WThome,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Group
Best regards,
Bonitas Medical Fund's replyOfficial
13 Mar 2017, 09:01Hello WThome
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative;
We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply13 Mar 2017, 09:01
Official
Hello WThome
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative;
We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,