1 reviews | Active since Dec 2015
Unauthorised debit order and other issues
I am so fed up with Bonitas' *********** staff! I was retrenched in July 2015 and since then I have only had issues with you guys. First of all, I made it clear that I wanted to maintain my medical aid. You then automatically cancel it! After a while, it gets re-instated and then gets suspended twice!!! Bear in mind that I made contributions out of my own pocket of R2900 via EFT. I arranged EFT with you, because on two previous occasions you've deducted incorrect amounts! I then get an sms last month stating that R7600 will be paid to me and they're busy processing it, which I immediately call in to your call centre to tell them not to do it, because I am liable for the costs. I even followed up with an email after the consultant said she was going to send an escalation and guess what?? two days later I get R7600 deposited into my account!! For what? For me to be suspended again after you realise your mistake. It took you a week to realise that you were at fault and then I was emailed to pay back the money (which I did immediately). Yesterday I paid for Dec - R2950 and now a debit order goes off today!! DO YOUR JOB PROPERLY AND PAY BACK MY MONEY!!!
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
