Unaccountability At Bonitas

on the 22 November 2022 I called and mailed Bonitas to recieve authorization for my surgery. I got the authorization. Hoever, 3 months later was told that thye had not paid the cost for prosthetics. After following up countless times. Including this weekend, I have been told that the funds are available and have been previously approved however no one can tell me why its not paid. They have been escalating the matter constantly and refuse to give me copies of the call so I can submit to the ombudsman!