UNACCEPTABLE WAITING PERIODS

I app**** to Bonitas for Medical cover, I am currently on a Medical Aid and wanted to change.<br> I was accepted, but placed on a waiting period of 3 months.<br> I called them to enquire, to be told I only joined my current medical in 2008 (7.5 YEARS AGO), and then a waiting period is applicable. I requested to speak to the underwriters, and was told they do not have telephones. I lodged a complaint via email requesting somebody to CALL me, and I keep on getting 'genetic' emails to advise that the cover is correct. I have NEVER been so DISGUSTED with a company, and it staff. I am re-considering my application and if I'm not contacted by the underwriters to explain how they have come to their conclusion of the cover, I will cancel the membership. AND TAKE THE MATTER TO THE OMBUD FOR MEDICAL AIDS.<br> I have been on Medical Aid for most of my Life, and HAVE NEVER BEEN TREATED IN THIS WAY.<br>