Unacceptable Service from Bonitas Member Servicing and Claims

I am extremely disappointed with the service provided by Bonitas member servicing and claims.

The plan option for an existing member was changed, but Bonitas failed to transfer the chronic medication to the new option.

This oversight is particularly concerning as the member suffers from severe health conditions and urgently requires their medication, which cannot be dispensed immediately.

This level of service is completely unacceptable and has caused significant distress.