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Felicia N
1 reviews | Active since May 2021
27 May 2021, 08:53
Unacceptable Service!!!!!!!!!!!!!!!!!!!!!!!
My query has been on going for a past year and a half now, I was promised by 3different agents ( Solakhe, Enid & Suraj) that I would get my cards by Tuesday, I haven't received anything yet, I sent a follow up request but still haven't gotten any feedback, I keep telling them I DONT WANT TO BE CALLED, I JUST WANT MY CARDS. I will continue to complaint on this platform everyday until I get my cards.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
27 May 2021, 09:03Hello Felicia N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply27 May 2021, 09:03
Official
Hello Felicia N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
The Bonitas Team
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Felicia N's updateReviewer Update
28 May 2021, 09:02Still waiting, haven't received my cards or any feedback, service is terrible. I have informed all my friends and family not to take medical aid with you.
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Felicia N's update28 May 2021, 09:02
Reviewer Update
Still waiting, haven't received my cards or any feedback, service is terrible. I have informed all my friends and family not to take medical aid with you.
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Felicia N's updateReviewer Update
28 May 2021, 16:233 days later and still not feedback. Can this matter please get resolved otherwise I will take this further to the CMS.
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Felicia N's update28 May 2021, 16:23
Reviewer Update
3 days later and still not feedback. Can this matter please get resolved otherwise I will take this further to the CMS.
Bonitas Medical Fund's replyOfficial
31 May 2021, 20:20Hello Felicia N,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply31 May 2021, 20:20
Official
Hello Felicia N,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team