UNACCEPTABLE service and *********** staff!!

<p>My 68 year old mother has been trying for over 3 months to have a problem / claim resolved but with no joy. Everytime she calls the call centre or the care manager they promise to phone her back or get someone to phone her back but to no avail - they just do not come back to her. She also asked to be assisted in Afrikaans and was just told they cannot speak Afrikaans. </p> <p>The person refusing to speak Afrikaans is Pozi. Collin from the call centre is VERY rude. How can you deal with people like this? She is paying her medical aid every month but then she gets service like this - this is unacceptable. Cannot even see on the website where to escalate matters like this...</p>