Unacceptable Service

I took out two medical aid plans - one for my family and one for my Dad. My medical aid was debited when it should have been, my dads was not. My Dads medical aid started in July, which means I should have been debited for my Dad at the end of June for July. There was money in the account for the debit order and yet it was not debited. When I queried this, they said I told them they must only debit on the 25th of each month so the debit will go off at the end of July. End of July came and they double debited me. I reversed one of the debits as I can't afford double his and I pay for mine. The fight has been going on since then. They have suspended my Dads medical aid and keep on pushing that I must pay double. Disgusting that money is more than a persons health. My Dad is old and unwell and I now sit with the issue of a suspended medical aid. The worst is you send a long email explaining to them and they keep coming back with the same sorry story! Oh Did I mention I took up this medical aid through a Broker (Tenda Health) - Just as uselss. They just don't answer you at all.