BM
Bernadette M
1 reviews | Active since Mar 2022
18 Jan 2023, 10:40
UNACCEPTABLE SERVICE
I am desperately frustrated with the customer service at Bonitas. I have been a member since 2021 paying a huge amount each month and when it comes to requiring assistance there's none. Each staff member says something different and I remain in the dark completely. Take my money every month but when it comes time where's Bonitas?....Hiding behind copious amounts of red tape. Consultants are not equipped at all. I've spent 1.5 hours this morning on thd phone and still do not have any answers. I'd like a manager to call me & actually sort out my query before the close of business today. What s poor show!
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
18 Jan 2023, 11:43Hello Bernadette M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply18 Jan 2023, 11:43
Official
Hello Bernadette M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
BM
Bernadette M's updateReviewer Update
19 Jan 2023, 09:59It is now 10am the following day, 25 hours later and still no call from Bonitas to rectify the problem. Again, UNACCEPTABLE SERVICE.
BM
Bernadette M's update19 Jan 2023, 09:59
Reviewer Update
It is now 10am the following day, 25 hours later and still no call from Bonitas to rectify the problem. Again, UNACCEPTABLE SERVICE.
BM
Bernadette M's updateReviewer Update
19 Jan 2023, 14:52What is actually going on here? Do Bonitas simply not care about customer satisfaction in any way whatsoever?
How long does it take for a telephone call from an appropriate manager at Bonitas to resolve a simple matter? OUTRAGEOUS!!!
Where to next?
How long does it take for a telephone call from an appropriate manager at Bonitas to resolve a simple matter? OUTRAGEOUS!!!
Where to next?
BM
Bernadette M's update19 Jan 2023, 14:52
Reviewer Update
What is actually going on here? Do Bonitas simply not care about customer satisfaction in any way whatsoever?
How long does it take for a telephone call from an appropriate manager at Bonitas to resolve a simple matter? OUTRAGEOUS!!!
Where to next?
How long does it take for a telephone call from an appropriate manager at Bonitas to resolve a simple matter? OUTRAGEOUS!!!
Where to next?
BM
Bernadette M's updateReviewer Update
20 Jan 2023, 15:57DAY 3 - STILL NOTHING FROM BONITAS.
NO CALL. NO CORRESPONDENCE. NOTHING.
How are they allowed to get away with this kind of service????
NO CALL. NO CORRESPONDENCE. NOTHING.
How are they allowed to get away with this kind of service????
BM
Bernadette M's update20 Jan 2023, 15:57
Reviewer Update
DAY 3 - STILL NOTHING FROM BONITAS.
NO CALL. NO CORRESPONDENCE. NOTHING.
How are they allowed to get away with this kind of service????
NO CALL. NO CORRESPONDENCE. NOTHING.
How are they allowed to get away with this kind of service????
Bonitas Medical Fund's replyOfficial
07 Feb 2023, 14:53Hello Bernadette M
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. Your enquiry has been forwarded to management for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. Your enquiry has been forwarded to management for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply07 Feb 2023, 14:53
Official
Hello Bernadette M
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. Your enquiry has been forwarded to management for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. Your enquiry has been forwarded to management for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas