Unacceptable Service

<p>I informed Bonitas that the preferred service provider, Pharmacy Direct, has failed to deliver insulin for a Type 1 diabetic. I was told that this matter would be escalated but nothing was done. Bonitas closed my complaint raised without contacting me to discuss it al all. What am I paying you R8000 for if this is the **** I need to deal with? There is a total lack of ownership and its unacceptable that you show no interest in the wellbeing of your members! You keep floading my inbox with emails on how to manage the disease but how do you expect me to manage it if my medication is not being delivered? I have raised my concern with you on NUMEROUS occasions and to date I have not received a single phone call! I will now start looking at alternitive medical aid companies as this is totally unacceptable. </p>