NS
Nicole S
1 reviews | Active since Feb 2019
11 Feb 2019, 10:33
Unacceptable service
Unacceptable service. Over charged for month of January. Requested to change plans from hospital plan to Bon cap admin error on there side i was charged the 2019 hospital plan fee of R2500 rate instead of the bon cap option of R1261 to date they moved me to the bon cap option i have not received my refund for the over charge. Secondly debited me 1st of Feb R1261 and again on the 8th Feb R1025 for bon err. Called serveral times with no help call centre agents advise will escalate and team leader will call to date no call no assistance no rufund or credit and to top it up double debit for Feb .
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
11 Feb 2019, 11:50Hello GabriellaRamlal,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply11 Feb 2019, 11:50
Official
Hello GabriellaRamlal,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Feb 2019, 12:11Hello GabriellaRamlal,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply12 Feb 2019, 12:11
Official
Hello GabriellaRamlal,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
NS
Nicole S's updateReviewer Update
18 Feb 2019, 08:25Hi Bonitas. Thank you for resloving my query efficiently and fast.
NS
Nicole S's update18 Feb 2019, 08:25
Reviewer Update
Hi Bonitas. Thank you for resloving my query efficiently and fast.
Bonitas Medical Fund's replyOfficial
27 Feb 2019, 00:07Hello GabriellaRamlal,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply27 Feb 2019, 00:07
Official
Hello GabriellaRamlal,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team