Unacceptable Service!

<p>I don't know how many times I have to complain and escalate before my claim will be processed and paid out but I have had enough! I submitted a claim for a doctors appointment I had on the 09th April and since then I have been having non stop issues with regards to the claim. I am being told over and over again that there is no record of the claim even though I have provided proof of the submitted claim as well as a reference number which confirms that the claim was received. I have escalated this matter and all that I am being told is that I have to wait. So please Bonitas, how much longer am I going to wait before someone takes owenership and resolves this issue. I have all the proof of all the conversations that I have had with Bonitas staff and it all comes down to the same thing, incompetant staff and lack of ownership. I have hit my breaking point with Bonitas as I have been experiencing nothing but issues with them since December 2015. I expect this matter to be resolved soon, and should you fail to resolve this, I will be taking this matter further as I have copies of all the conversations! Get your act together before you start losing customers!</p>