Unacceptable level of service

Dear Bonitas Team.

I have spent close to 3 hours on the phone (mostly on hold) trying to find out what has gone wrong with my chronic medication script ( I have now paid out of pocket as I need my medication) and my PMB care plan,(which no one can find anymore) and I still do not have any answer to either question, it seems like no one knows what is going on anymore, advisers that don't know where to get the relevant information to be able to assist and give clear answers to clients. Your WhatsApp line also takes hours to respond, and says if you need assistance let me know and I will be happy to help, till now no further contact from them either. Also no more walk in centre for the vaal area. Please tell me how am I supposed to get the answers I need. The transition of administrative functions was supposed to be seamless and is proving to be anything but. There is also no new app, tried the web page which is uninformative, and shows no prescription history for the last few months, cannot even get statements from the web page.

This is an unacceptable level of customer care,