Unacceptable!!! *********** Staff in the Credit control team

I am highly annoyed and dissatisfied with Bonitas Medical Fund!! I made two payments for January and I. February 2023 to get confirmation receipts of payments, and not even 4 days after that February mail I received a mail from Bonitas to say that I was suspended!!! We were not covered for two months without any knowledge of this until I called in on Monday the 27th February to be told my account was suspended for two months and Neo the agent apologised as she saw both my payments were not allocated by the credit control team. This is totally unacceptable on every level!!! I want the TOP superior in charge to contact me as this not only put my family at risk but makes me want to cancel our plan with Bonitas!!! I always have aggravation with Bonitas nothing gets done once it’s a Matter of getting frustrated every time when requesting simple requests to be done.