Unacceptable

I had requested my debit order to be changed to the 25th, which was done as requested, failure to tell me that I have to do a manual payment and the debit order will not go off.

I have no email from them stating or call stating manual payment. Now I have been suspended and am not able to pay this amount as I had thought the debit order had gone off, this is poor service from them. This should be sorted out or ill cancel my subscription and move over to another company, I feel this should be written off and it was not my fault.