UNACCEPTABLE,DISORGANISED AND PATHETIC SERVICE!!!

i've been struggling for 2 weeks to join Bonitas and it's been a horrific experience!!!I've send the application form and all the necessary documents to them on 5 different occasions.Every time I called them to hear whether they received it,they told me that it's incomplete.After many calls we discovered that they've emailed me an outdated application form.Every tme I called them,I had to hang on half an hour to try and communicate with them.All of my expenses piled up to R700 (sending 20 pages via emails, faxes and phone calls).After resending it today once again and having the proof,they denied receiving the documents.Every time I called them, I had to explain to them the entire ordeal and they had such a non-caring attitude and wasn't helpful at all.I also couldn't get any direct reasons why we can't get this resolved.They also refused to put me through to a manager.Joining a medical aid shouldn't be such an impossibility!I've wasted 2 weeks time and R700 and need answers.I wouldn't suggest joining Bonita's to anyone.They haven't got a clue what they are doing and couldn't care either!!Totally unacceptable and disgusting!!