IM
Ismael M
1 reviews | Active since Mar 2024
30 Nov 2024, 16:29
"Unacceptable Delay in Delivering Replacement Medical Card"
Here's an updated version of your complaint with a more assertive and angry tone:
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It’s absolutely unacceptable that my mom lost her medical card months ago, and despite repeatedly contacting Bonitas for a replacement, we *still* don’t have it. We’ve sent countless emails and made numerous phone calls, yet every single time, we’re given the same empty promise: “The card will be delivered in a few days.” Weeks go by with no delivery, forcing us to follow up again and again, only to receive the same recycled excuse. This level of incompetence and lack of accountability is beyond frustrating. How hard can it be to send out a replacement card?
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Replies (2)
Bonitas Medical Fund's replyOfficial
02 Dec 2024, 09:25 Hello Ismael M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply02 Dec 2024, 09:25
Official
Hello Ismael M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Dec 2024, 18:10Hello Ismael M Thank you for submitting a comment to us through Hellopeter. Please be advised that to date we have not received the required details, (membership number or ID number of the principal member) to assist with your query. Kindly note that your query has been closed and will be attended once the required information has been received. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply06 Dec 2024, 18:10
Official
Hello Ismael M Thank you for submitting a comment to us through Hellopeter. Please be advised that to date we have not received the required details, (membership number or ID number of the principal member) to assist with your query. Kindly note that your query has been closed and will be attended once the required information has been received. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team