1 reviews | Active since Mar 2022
UNACCEPTABLE CUSTOMER SERVICE WITH BONITAS
Customer service seems to be the very least important thing for Bonitas, infact I'd rate them with Telkom and regret my my move to this medical fund. I have spent 2.5 months writing emails, calling on a daily basis requesting management or supervisor callbacks. I have loads of reference numbers for my calls and countless empty promises from call center staff members. Nobody bothers. How are you supposed to get attention? I was admitted into hospital in December 2021. There's an unpaid bill for the ER which should have been covered by Bonitas 100%. I receive messages, calls and now threats of black listing and being handed over by the hospital. Bonitas remains silent and I'm in the dark. Why should I need to fight for service like this? Unacceptable!
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
You service remains unacceptable filled with empty promises and absolutely no follow through.
Why should I need to resort to social media to get any attention? In 2.5 months I've had zero assistance.
You service remains unacceptable filled with empty promises and absolutely no follow through.
Why should I need to resort to social media to get any attention? In 2.5 months I've had zero assistance.
Thank you for notifying us of your complaint. We are investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Still waiting for a resolution to my problem which really if addressed properly should only take 2 hours maximum not almost 3 months & counting to rectify. Am I ever going to receive a call from management or do I need to do more than complain on social media?????
Still waiting for a resolution to my problem which really if addressed properly should only take 2 hours maximum not almost 3 months & counting to rectify. Am I ever going to receive a call from management or do I need to do more than complain on social media?????