MB
Michelle B
1 reviews | Active since Jan 2010
12 Aug 2021, 06:56
Unable to log into Bonitas Portal
Ironically, Bonitas encourages clients to use Hello Peter, while at the same time not dealing with client problems. I have been unable to log into my Bonitas portal for a month. When I try to log in, it keeps going back to the log in page.
I have spoken to three different agents who all promised to escalate the problem to ICT (and yes - I have cleared the cache; changed the password).
I have used the whats app function, where the agent told me that this was a common problem - promised to refer me to ICT. I am still waiting.
I then sent an email, and was rep**** to... again with a "we will refer to ICT". Still waiting, and still unable to log in.
I am now at the last option - complaining on Hello Peter, Just to be clear, this is the only issue I have had with Bonitas, the rest of their service is four/five star.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
12 Aug 2021, 09:30Hello Michelle B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2021, 09:30
Official
Hello Michelle B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MB
Michelle B's updateReviewer Update
13 Aug 2021, 08:45I received a generic email which stated that they could not get hold of me as my number was constantly engaged. This is a lie. Plus the advice contained in the email has already been done three times with a consultant. Yes, I tried again, and no it did not work. See email below:
Dear Mrs M A Biederman
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have tried to contact you, however could not go through as your phone was constantly engaged.
Kindly note that we have moved over to a new platform, for security purposes members will be required to reset the passwords.
Please click on forgot password, enter your name and surname. Please ensure the details provided are the same details as on our system, Michelle Ann Biederman.
You can also complete the section with the full address.
We value our members and sincerely apologise for the inconvenience.
Should you require any further information, please contact us on ***or email us at ***
Register on the member zone and manage your medical aid with ease:
Visit www.bonitas.co.za to register on the member zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.
Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***
Regards
Lammetjie Mthetwa
Dear Mrs M A Biederman
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have tried to contact you, however could not go through as your phone was constantly engaged.
Kindly note that we have moved over to a new platform, for security purposes members will be required to reset the passwords.
Please click on forgot password, enter your name and surname. Please ensure the details provided are the same details as on our system, Michelle Ann Biederman.
You can also complete the section with the full address.
We value our members and sincerely apologise for the inconvenience.
Should you require any further information, please contact us on ***or email us at ***
Register on the member zone and manage your medical aid with ease:
Visit www.bonitas.co.za to register on the member zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.
Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***
Regards
Lammetjie Mthetwa
MB
Michelle B's update13 Aug 2021, 08:45
Reviewer Update
I received a generic email which stated that they could not get hold of me as my number was constantly engaged. This is a lie. Plus the advice contained in the email has already been done three times with a consultant. Yes, I tried again, and no it did not work. See email below:
Dear Mrs M A Biederman
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have tried to contact you, however could not go through as your phone was constantly engaged.
Kindly note that we have moved over to a new platform, for security purposes members will be required to reset the passwords.
Please click on forgot password, enter your name and surname. Please ensure the details provided are the same details as on our system, Michelle Ann Biederman.
You can also complete the section with the full address.
We value our members and sincerely apologise for the inconvenience.
Should you require any further information, please contact us on ***or email us at ***
Register on the member zone and manage your medical aid with ease:
Visit www.bonitas.co.za to register on the member zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.
Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***
Regards
Lammetjie Mthetwa
Dear Mrs M A Biederman
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
We have tried to contact you, however could not go through as your phone was constantly engaged.
Kindly note that we have moved over to a new platform, for security purposes members will be required to reset the passwords.
Please click on forgot password, enter your name and surname. Please ensure the details provided are the same details as on our system, Michelle Ann Biederman.
You can also complete the section with the full address.
We value our members and sincerely apologise for the inconvenience.
Should you require any further information, please contact us on ***or email us at ***
Register on the member zone and manage your medical aid with ease:
Visit www.bonitas.co.za to register on the member zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.
Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***
Regards
Lammetjie Mthetwa