Unable to get clarity on broken web portal login

While my experience with Bonitas has generally been good to-date, I have been experiencing a great deal of frustration with the member portal. I have been unable to login to the portal for nearly 3 months now.

When attempting to login, I get an error "Invalid login attempt". I attempted to use the self-service password reset in case it was just me forgetting my password, but then another error ("Invalid token") was thrown by the site when I attempted to update my password. I have retried this several times since (including today) with the same result.

I have contacted Bonitas on 3 separate occasions to raise the issue and to ask for feedback, but each time I have simply been told that it was a "known issue", and that the query has been routed to the "relevant department", and that I should receive feedback in 3 - 5 working days. To-date, I have yet to receive any clear feedback on whether the issue has been identified and when it will be resolved. My first ticket was raised on July 23rd, nearly 3 months ago. This ticket was also closed immediately after being referred to the "relevant department", despite the issue not being resolved.

I would appreciate clear feedback on this matter, which must surely be affecting many other users of the portal.