RN
Ro N
1 reviews | Active since Mar 2009
15 Jul 2024, 13:40
Unable to Contact Bonitas
Does none of Bonitas' channels of communication work? I tried completing the online application to join, but it seems that function was bugged. I tried calling their call centre, but you can't select the menu options. I requested a quote online, then Chi Diphoko from TendaHealth reached out to me to assist with the application. I have sent him the completed application and necessary documents, but I haven't heard back from him. Is Bonitas going out of business and discontinuing, as it seems they don't want new members?
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
15 Jul 2024, 13:48 Hello Ro N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your ID number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your ID number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2024, 13:48
Official
Hello Ro N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your ID number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your ID number privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
RN
Ro N's updateReviewer Update
15 Jul 2024, 14:13I would actually prefer a call from Bonitas. I'm not sure how providing my ID number will help since you don't have my application yet. Does Bonitas not have phones or a call centre anymore to speak directly with potential members?
RN
Ro N's update15 Jul 2024, 14:13
Reviewer Update
I would actually prefer a call from Bonitas. I'm not sure how providing my ID number will help since you don't have my application yet. Does Bonitas not have phones or a call centre anymore to speak directly with potential members?
Bonitas Medical Fund's replyOfficial
15 Jul 2024, 15:43Hello Ro N
Thank you for notifying us of your complaint.
We confirm that Chi Diphoko from TendaHealth has contacted you and this matter has been.
Regards
Bonitas Team
Thank you for notifying us of your complaint.
We confirm that Chi Diphoko from TendaHealth has contacted you and this matter has been.
Regards
Bonitas Team
Bonitas Medical Fund's reply15 Jul 2024, 15:43
Official
Hello Ro N
Thank you for notifying us of your complaint.
We confirm that Chi Diphoko from TendaHealth has contacted you and this matter has been.
Regards
Bonitas Team
Thank you for notifying us of your complaint.
We confirm that Chi Diphoko from TendaHealth has contacted you and this matter has been.
Regards
Bonitas Team
RN
Ro N's updateReviewer Update
15 Jul 2024, 15:45No. He has not contacted me.
RN
Ro N's update15 Jul 2024, 15:45
Reviewer Update
No. He has not contacted me.
Bonitas Medical Fund's replyOfficial
16 Jul 2024, 09:23Hello Ro N
Thank you for notifying us of your complaint.
We have escalated this matter to TendaHealth and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated this matter to TendaHealth and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
Bonitas Medical Fund's reply16 Jul 2024, 09:23
Official
Hello Ro N
Thank you for notifying us of your complaint.
We have escalated this matter to TendaHealth and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated this matter to TendaHealth and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you. Regards
Bonitas Team
RN
Ro N's updateReviewer Update
18 Jul 2024, 09:46Bonitas really needs to reconsider using TendaHealth as their brokers. They are very unreliable and unresponsive. I still haven't received any feedback regarding my application. It has been a week now. Can we not deal directly with Bonitas instead of TendaHealth, because they are useless.
RN
Ro N's update18 Jul 2024, 09:46
Reviewer Update
Bonitas really needs to reconsider using TendaHealth as their brokers. They are very unreliable and unresponsive. I still haven't received any feedback regarding my application. It has been a week now. Can we not deal directly with Bonitas instead of TendaHealth, because they are useless.