Unable to comunicate properly

<p>I have recently got married and put my wife on my medical aid as a benificiary. Due to the application form being filled in incorrectly her ****en name was used and the medical aid cards where issued with her ****en name.</p> <p>I have tried calling the bonitas call centre with no joy at all and have resorted to try and resolve it via email. I have sent 3 emails in this regards to try and get the documents/process i need to follow to get my wifes surname changed with Bonitas and every time i send an email to them they send me an email back stating that my medical aid card will be delivered shortly.</p> <p>It comepletely baffles me that the employees at bonitas is incapable of reading a simple email and responding with a procedure or document that i have to fill in to get a surname changed.</p> <p>BONITAS YOUR SERVICE IS USELESS.</p>