Unable to access my account online.

When my husband died, I had to open my own new Bonitas Med Aid account. Bonitas was provided with my late husband’s Death Certificate & all required documentation & confirmed that his insurance had been cancelled. Bonitas quickly opened my own new insurance account & have been deducting the stop order since March 2022! When attempting to access my Bonitas online account, I’m refused access due to them still having our joint email address attributed to that of my late husband’s account. This is what they wrote back to me: Please note that the email address that was updated on membership *** is *** and we notice that on membership *** the same email address was updated hence you are not able to register on the Bonitas app.

According to scheme rules and for security purposes we require an executor letter from the executor of the estate, confirming that we may remove the email address on membership ***, as we are unable to fulfil such requests without authorisation from the executor of the estate. They are happy to get my premiums every month but refuse me access to my online insurance details due to this totally ridiculous & stupid reason.