*****ulent Medical Aid practices

It's unfortunate I cannot give 0 stars. A recurring issue from 2021 is still ongoing. Even with countless multiple attempts with include but are not limited to calls,emails,branch visits and head office visits. We still cannot be assisted. It seems it is time to alert the Ombudsman and consult a Lawyer. The beneficiaries had been paid for. Proof of payment was sent. And then still,Bonitas debited their monthly contributions from the pension fund and the member for over 5 months,while we could not use the medical aid. We have not been credited for the months it was not active,amounts were still deducted,the beneficiaries were paid for,and now it's inactive again. My mother is a pensioner whose health is at high risk,you cannot imagine the frustration and stress this is causing. It is implicating her health and no one seems to care to fix this issue or error. To date medical aid is fully paid up but it is inactive. I am going to Sue Bonitas. We want a refund or our medical aid to be credited for the months it was inactive! The stress this is causing to my mother because she cannot go and consult is unnecessary not to mention how she is now left out of pocket because she has to pay for procedures her medical aid should be paying for. Bonitas is *****ulent and takes advantage of the old. I do not recommend!