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Nomonde N

1 reviews | Active since Nov 2013

26 Mar 2024, 13:21

*****ulent claims cannot be reversed.

Requested bonitas to reverse a *****ulent claim 5 x, each time I have been given a different story. A consultant called Dikeledi said it can't be done, I must take it up with the dr. So then it means with Bonitas dr's can just submit claims that never happened and as a member there is nothing I can do. Ooh wow, that's really sad.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Mar 2024, 13:31
Official
 Hello Nomonde N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 
 
Bonitas Team