MD
Michelle D
1 reviews | Active since Jul 2013
17 Jan 2025, 10:24
*****ULANTY DEBITED MY ACCOUNT
PART 1 ..................First complaint - after paying my family's medical aid via transfer every month for 2 years, Bonitas just debited me in December, this was after receiving their confirmation of receipt of my payment for my payment made 5 days prior. They were not given instruction, nor permission to debit my account - contacted them. advised be call centre staff no 1 that they have the banking details, and will process a refund -
no refund processed
Received a mail requesting proof of banking details, and ID. - sent
No feedback
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Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
17 Jan 2025, 10:42Hello Michelle
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2025, 10:42
Official
Hello Michelle
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MD
Michelle D's updateReviewer Update
17 Jan 2025, 11:13I'm about to add more. I'm going to go as far as I clued each and every single name of the people I have been messed around by
I gave the last lady until 11 for management to csmm me back. She promised this would be fine. It's 11;13, no call, I about to name and shame
I gave the last lady until 11 for management to csmm me back. She promised this would be fine. It's 11;13, no call, I about to name and shame
MD
Michelle D's update17 Jan 2025, 11:13
Reviewer Update
I'm about to add more. I'm going to go as far as I clued each and every single name of the people I have been messed around by
I gave the last lady until 11 for management to csmm me back. She promised this would be fine. It's 11;13, no call, I about to name and shame
I gave the last lady until 11 for management to csmm me back. She promised this would be fine. It's 11;13, no call, I about to name and shame
Bonitas Medical Fund's replyOfficial
17 Jan 2025, 11:16 Hello Michelle
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2025, 11:16
Official
Hello Michelle
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MD
Michelle D's updateReviewer Update
17 Jan 2025, 11:17Anger language spelling errors.
I'm going to list each person I have dealt with. I am going to embarrass alot of people calling them out on their competence as well as the ethics and standards of Bonita's.
I'm going to list each person I have dealt with. I am going to embarrass alot of people calling them out on their competence as well as the ethics and standards of Bonita's.
MD
Michelle D's update17 Jan 2025, 11:17
Reviewer Update
Anger language spelling errors.
I'm going to list each person I have dealt with. I am going to embarrass alot of people calling them out on their competence as well as the ethics and standards of Bonita's.
I'm going to list each person I have dealt with. I am going to embarrass alot of people calling them out on their competence as well as the ethics and standards of Bonita's.
MD
Michelle D's updateReviewer Update
17 Jan 2025, 12:09PART 2 Monday 6th Jan
Call centre staff confirmed receipt of my docs - nothing actioned, nothing loaded, nothing done regarding my refund. (call back requested)
PART 3 Wednesday 8th Jan
Called again,
Another call entre operator confirmed all my details loaded - instruction sent for payment - so far, both call centre consultants advised 3-5 working day turn around time for my refund (call back requested)
PART 4 Friday 10th Jan
Spoke to another call centre operator - advised matter being escalated as they are now out of their turn around time and this is a service delivery failure as the payment had not been made. Now my fuse is short - i request to speak to a senior person who knows what they are actually doing, and who can give me correct information. Advised the matter had been escalated and they had lodged a call for a manager to call me back
PART 5 Monday 13th Jan
Call centre consultant confirms payment loaded - will reflect in 24-48 hours
PART 6 Wednesday 15th Jan
Call centre person advised escalated again and payment will reflect the following day - confirmed with her 4 times before we ended the call
PART 7 - Thursday 16th September
None of the 4 people spoken to, were able to assist - phone got dropped numerous occasions -
PART 8 Friday 17th
CALLED - SPOKE TO ANOTHER LADY - PAYENT NOT PRCESSED - ANOTHER 3-5 WORKING DAYS - GAVE HER UNTIL 11 FOR MANAGEMENT TO CALL ME BACK NOTHING AT ITS NOW 12;09
IM ABOUT TO NAME AND SHAME EVERY PERSON I SPOKE TO
IM ABOUT TO NAME AND SHAME THE SO CALLED SUPERVISORS / MANAGERS WHO HAVE BEEN REQUESTD ON 8 TIMES TO CALL ME BACK
IM ABOUT TO GO VIRAL
Call centre staff confirmed receipt of my docs - nothing actioned, nothing loaded, nothing done regarding my refund. (call back requested)
PART 3 Wednesday 8th Jan
Called again,
Another call entre operator confirmed all my details loaded - instruction sent for payment - so far, both call centre consultants advised 3-5 working day turn around time for my refund (call back requested)
PART 4 Friday 10th Jan
Spoke to another call centre operator - advised matter being escalated as they are now out of their turn around time and this is a service delivery failure as the payment had not been made. Now my fuse is short - i request to speak to a senior person who knows what they are actually doing, and who can give me correct information. Advised the matter had been escalated and they had lodged a call for a manager to call me back
PART 5 Monday 13th Jan
Call centre consultant confirms payment loaded - will reflect in 24-48 hours
PART 6 Wednesday 15th Jan
Call centre person advised escalated again and payment will reflect the following day - confirmed with her 4 times before we ended the call
PART 7 - Thursday 16th September
None of the 4 people spoken to, were able to assist - phone got dropped numerous occasions -
PART 8 Friday 17th
CALLED - SPOKE TO ANOTHER LADY - PAYENT NOT PRCESSED - ANOTHER 3-5 WORKING DAYS - GAVE HER UNTIL 11 FOR MANAGEMENT TO CALL ME BACK NOTHING AT ITS NOW 12;09
IM ABOUT TO NAME AND SHAME EVERY PERSON I SPOKE TO
IM ABOUT TO NAME AND SHAME THE SO CALLED SUPERVISORS / MANAGERS WHO HAVE BEEN REQUESTD ON 8 TIMES TO CALL ME BACK
IM ABOUT TO GO VIRAL
MD
Michelle D's update17 Jan 2025, 12:09
Reviewer Update
PART 2 Monday 6th Jan
Call centre staff confirmed receipt of my docs - nothing actioned, nothing loaded, nothing done regarding my refund. (call back requested)
PART 3 Wednesday 8th Jan
Called again,
Another call entre operator confirmed all my details loaded - instruction sent for payment - so far, both call centre consultants advised 3-5 working day turn around time for my refund (call back requested)
PART 4 Friday 10th Jan
Spoke to another call centre operator - advised matter being escalated as they are now out of their turn around time and this is a service delivery failure as the payment had not been made. Now my fuse is short - i request to speak to a senior person who knows what they are actually doing, and who can give me correct information. Advised the matter had been escalated and they had lodged a call for a manager to call me back
PART 5 Monday 13th Jan
Call centre consultant confirms payment loaded - will reflect in 24-48 hours
PART 6 Wednesday 15th Jan
Call centre person advised escalated again and payment will reflect the following day - confirmed with her 4 times before we ended the call
PART 7 - Thursday 16th September
None of the 4 people spoken to, were able to assist - phone got dropped numerous occasions -
PART 8 Friday 17th
CALLED - SPOKE TO ANOTHER LADY - PAYENT NOT PRCESSED - ANOTHER 3-5 WORKING DAYS - GAVE HER UNTIL 11 FOR MANAGEMENT TO CALL ME BACK NOTHING AT ITS NOW 12;09
IM ABOUT TO NAME AND SHAME EVERY PERSON I SPOKE TO
IM ABOUT TO NAME AND SHAME THE SO CALLED SUPERVISORS / MANAGERS WHO HAVE BEEN REQUESTD ON 8 TIMES TO CALL ME BACK
IM ABOUT TO GO VIRAL
Call centre staff confirmed receipt of my docs - nothing actioned, nothing loaded, nothing done regarding my refund. (call back requested)
PART 3 Wednesday 8th Jan
Called again,
Another call entre operator confirmed all my details loaded - instruction sent for payment - so far, both call centre consultants advised 3-5 working day turn around time for my refund (call back requested)
PART 4 Friday 10th Jan
Spoke to another call centre operator - advised matter being escalated as they are now out of their turn around time and this is a service delivery failure as the payment had not been made. Now my fuse is short - i request to speak to a senior person who knows what they are actually doing, and who can give me correct information. Advised the matter had been escalated and they had lodged a call for a manager to call me back
PART 5 Monday 13th Jan
Call centre consultant confirms payment loaded - will reflect in 24-48 hours
PART 6 Wednesday 15th Jan
Call centre person advised escalated again and payment will reflect the following day - confirmed with her 4 times before we ended the call
PART 7 - Thursday 16th September
None of the 4 people spoken to, were able to assist - phone got dropped numerous occasions -
PART 8 Friday 17th
CALLED - SPOKE TO ANOTHER LADY - PAYENT NOT PRCESSED - ANOTHER 3-5 WORKING DAYS - GAVE HER UNTIL 11 FOR MANAGEMENT TO CALL ME BACK NOTHING AT ITS NOW 12;09
IM ABOUT TO NAME AND SHAME EVERY PERSON I SPOKE TO
IM ABOUT TO NAME AND SHAME THE SO CALLED SUPERVISORS / MANAGERS WHO HAVE BEEN REQUESTD ON 8 TIMES TO CALL ME BACK
IM ABOUT TO GO VIRAL
Bonitas Medical Fund's replyOfficial
24 Jan 2025, 08:24Hello Michell Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply24 Jan 2025, 08:24
Official
Hello Michell Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team