****ty option- Primary

NOT HAPPY WITH THEIR SERVICE

So last year i got a referral letter to see a specialist. I called in to find out if it expires within 6 months like on other option, agent said no it doesn’t i can use it at anytime. We then take the child to see the specialist, then decline payment saying the was on authorisation was required. I then request for the recording I am told I can only get a transcript (which will be edited) to protect themselves.

Why are these calls recorded if we cannot get them upon request?

WE PAY SO MUCH MONEY FOR ****TY OUTCOMES