Two years, countless calls and emails but they dont pay PMB condition with Auth!

6 months since my last review. Bonitas contacted me, a friendly lady Lametjie was placed over my account and I was certain that things would get done now. But low and behold not one payment has been made to the service provider for services carried out in 2020 and 2021. so two full years of contacting Bonitas, emailing proof of submissions, for a patient that has PMB and Auth but still you do not pay. you guys are shocking i dont know how you sleep at night taking top premiums from your members and then not paying the accounts due for payment. pushing us around your call center at our call costs from department to department. putting case workers on the account, saying its uplifted to supervisors and managers and heads of departments. but two years of this bull and still you have not paid. im giving you guys two weeks to settle the accounts (and thats being very generous considering that you have had two years already!) after this im uplifting to CMS to assist me. I have had enough of your shoddy approach to this account.