Two Years and account still in processing

5 Months since I last wrote a review about Bonitas not paying My late Aunts account. I was contacted by a very Nice Lady (Lammetjie) who promised to work on my Aunts account and get resolved. 1 Invoice was then paid and i had a glimmer of hope. Well that was short lived! im back to phoning, asking for feedback, calls back. and given the same old generic replies. "We working on your claims" "We will up lift to supervisors" "We will check with claims dep" this account comes all the way from 2020. in two years of calling, following up, going into your walk-in Center, sending emails and still I must beg and plead for you to pay the account that should rightfully be paid. (Pmb Condition/ Authorization). Should i rather uplift to the medical council and get attorneys to help me?