TWO MONTHS FOR BONCAP APPLICATION

In november i send emails to bonitas option change to change option from boneseential to bonacap.. on 3 december i received an email from bonitas option department that all is right for first debit order on 1/01/2022. On the 7th jan i called them to find out why there wasnt a debit order done yet.. The i found out that they terminated me... without any notification.. they did even bother to send an email to say that i was suspended due to no payment,, They only terminated me,, The they said i can reapply,, which i did from january i am struggling to get an application done,, everytime it is something else,, I also spoken to angelina and Palesa from tenda, to assist, but they also dont give feedback.. I have a chronic illness as well as my grandson Jayden stapelberg, we both have HYPOTHYROIDISM,, now i musst struggle for two months just to get our medical aid application completed.. This is really unacceptable,, and i need answers asap EMAILS have been send continously to *** *** *** *** ***