Two Debit Orders

I was debited twice at the end of Feb 2015 and lodged a complaint with the supplier on-line. I was given this number by their system 030315Q75NBT on the 03/03/2015. On the 06/03/2013 I followed up with a call after getting impatient with the non-response from the supplier. The supplier informed me that I did not submit an income verification form that I did not know about hence the double debit The consultant informed me that after checking that I was not informed of the process the supplier will refund me and for that process they need 3 days. Today is the sixteen of March 2015 and I still do not have my money.<br> <br> I have been with the same service provider for many years and I have never been asked to follow the income verification process. Furthermore, I have not been told what is the purpose of the whole exercise because the option that I am on has limited benefits. So I get what I pay for and nothing more.<br> <br> Your assistance in this matter will be highly appreciated.