XY
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1 reviews | Active since Jul 2016
18 May 2023, 15:39
Treating customers fairly?
I app**** for membership to the scheme and received a late joiner penalty being imposed, despite having uninterrupted cover for 9yrs without a break in coverage. None of the medical aid scheme imposed a penalty and proof was sent to your Underwriting teams. A week later and still no feedback from bonitas???
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
18 May 2023, 15:47Hello Rookaya,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Bonitas Medical Fund's reply18 May 2023, 15:47
Official
Hello Rookaya,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonita's
XY
X Y's updateReviewer Update
20 May 2023, 07:28Good day,
Tank you for the speedy response, I have sent the membership certificate reflecting coverage to your underwriting team and await feedback.
thank you
Tank you for the speedy response, I have sent the membership certificate reflecting coverage to your underwriting team and await feedback.
thank you
XY
X Y's update20 May 2023, 07:28
Reviewer Update
Good day,
Tank you for the speedy response, I have sent the membership certificate reflecting coverage to your underwriting team and await feedback.
thank you
Tank you for the speedy response, I have sent the membership certificate reflecting coverage to your underwriting team and await feedback.
thank you
XY
X Y's updateReviewer Update
24 May 2023, 12:03I am highly disappointed in the manner in which my application is being handled. I received a response stating that I did not have coverage for 6 months which is why a late joiner penalty was imposed, after submitting proof of membership, your Underwriting team informs me that the penalty still applies???
XY
X Y's update24 May 2023, 12:03
Reviewer Update
I am highly disappointed in the manner in which my application is being handled. I received a response stating that I did not have coverage for 6 months which is why a late joiner penalty was imposed, after submitting proof of membership, your Underwriting team informs me that the penalty still applies???