FB
Fiona B
1 reviews | Active since Feb 2011
12 Aug 2020, 08:48
Treat members like humans
Been a member for nearly 20 years. Paid far more in subs that ever claimed! Put in claim for removal of impacted wisdoms. Claimed denied!!! Why - it must be done in a chair, despite the fact that surgeon motivated that due to position of teeth he wont do it this way. When I asked if the rep would sit in a chair (with blood running down her throat) while they cut out her teeth she told me definitely not, but my child must go through this trauma. Think its disgusting (and the rep agreed), Bonitas treats people like numbers not like humans (suffering from fears and anxiety)! I will be resigning because they don't deserve another cent of my hard earned money.
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Replies (3)
Bonitas Medical Fund's replyOfficial
12 Aug 2020, 10:23Hello Fiona,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply12 Aug 2020, 10:23
Official
Hello Fiona,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Aug 2020, 09:36Hello Fiona,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply13 Aug 2020, 09:36
Official
Hello Fiona,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
FB
Fiona B's updateReviewer Update
13 Aug 2020, 10:22Please don't think that these automated responses fool anyone! The concern was certainly not "resolved" and simply declined again, despite the fact that in all the years that I have been a member I have never missed a single subscription nor has my daughter claimed for A SINGLE HOSPITAL BENEFIT!!! Declined because she wont sit in a chair even though the surgeon motivated that it should NOT BE DONE this way. I don't believe Bonitas (or Denis) strive to give any kind of customer service (let alone "best"). Still think this is unacceptable and reiterate AGAIN that clients should be treated like humans and NOT NUMBERS!
FB
Fiona B's update13 Aug 2020, 10:22
Reviewer Update
Please don't think that these automated responses fool anyone! The concern was certainly not "resolved" and simply declined again, despite the fact that in all the years that I have been a member I have never missed a single subscription nor has my daughter claimed for A SINGLE HOSPITAL BENEFIT!!! Declined because she wont sit in a chair even though the surgeon motivated that it should NOT BE DONE this way. I don't believe Bonitas (or Denis) strive to give any kind of customer service (let alone "best"). Still think this is unacceptable and reiterate AGAIN that clients should be treated like humans and NOT NUMBERS!