Traumatic experience

Zero response. Zero assistance. I went months paying for a medical aid that was suspended with no reason only apologies. During an emergency i was informed that i am not covered for back and neck surgery. I have provided all the proof that indeed it should have been covered. I took the manager advise and upgraded a plan chosen by her that should have covered the surgery. Authorisation was given the surgery was done but guess what? I am sitting with bills upon bills because the plan did not infact cover the surgery as the manager said it would. She refuses to respond to emails. I have addressed it on social media. You guys cover it up as if it is dealt with. I have not received not one recorded call as requested. Receiving a letter in December stating that the surgery i had done in September is not covered at all was the absolute final straw. Authorisation had already been given in September. The surgery is done. I called and canceled my membership immediately. It gets better.....Bonitas sends me a reminder that I will be debited on the 15 January 2024. You have literally destroyed my life with bills upon bills. Change of plan that should have not been done in the first place. Does it really have to get to the point of having lawyers involved before just getting a proper service from Bonitas