Totally Uncalled for

Good day I am writing this review in regard to an option change that i submitted via e mail on 30 November 2025 at 22h16 which was in the time frame expected, and communicated, yet i did not receive a system notification on the very same day that i sent the option change request via e mail on the date. I received an e mail notification on the 1st of December 2025 at 08h32 only. I queried this with the department and i was informed that according to their system they received it on the 1st of December. My e mail states clearly that i sent the option change request on the 30th of November 2025 at 22h16 well before 00h00. I was informed that my option change request has not been worked on and it will likely be rejected as their system shows it was received on the 1st of December 2025. I have e mail proof that it was sent on 30 November from my side. I e mailed Sihle Yeni twice trying to explain the situation and also with the completed option change document attached. I did not even receive a reply from this person, i then called a landline number yesterday and informed this person on what was happening, also making him aware of the e mails that i did send him, his response was, the e mails has not come through as yet.... i mean basically 24 hours ?? I was told that it would be communicated with the relevant department. Today 16h04 i contacted Boncap to query to no avail, the agent informed me that my option change request has not been worked on and will likely be rejected. This is absurd, i need clarification and resolution as my documents were sent via e mail in time. I am not happy at all with the type of service Bonitas is rendering.