sS
samjooste S

1 reviews | Active since May 2017

20 Jan 2023, 09:46

TOTALLY UNACCEPTABLE SERVICE

Fourth review I am leaving because I still have not received any acceptable service from Bonitas. On the 28/12 I was told that my claim was submitted again with the correct codes and everything was fine. But it wasn't and keeps getting rejected. I want a manager to come back to me. I have asked over and over again which code is incorrect. I need it highlighted on the claim I submitted to you. They also keep processing it for R900, but I paid R792 because they gave me a discount. I need a manager to respond to this now. On an email address that I can respond to and send the claim directly to them so that they can highlight the incorrect code and tell me what it should be instead. It's really simple. Do not phone me.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jan 2023, 10:58
Official
Hello Charl G

Thank you for notifying us of your complaint. W

We are aware that you have been querying this claim and we sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
 
We have forwarded your request to the relevant department for further assistance.
 
Kind regards
 
Bonitas
sS
samjooste S's update24 Jan 2023, 09:53
Reviewer Update
AND STILL WAITING!!!
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Jan 2023, 08:48
Official
Hi Charl G

Thank you for notifying us of your complaint. 

Kindly note that a manager will respond to you via email as per your request.

We sincerely apologize for any inconvenience that might have been caused to you.

Kind regards

Bonitas